Returns & Refund Policy

Workmanship Warranty:

• All work subject to a Compliance Certificate carries insurance to protect the consumer against defective plumbing work of the plumbing practitioner. All plumbing works carried out by Hot Water Help Australia Ltd are guaranteed for a period of six years from date of tax invoice.
• All warranty claims should be reported to Hot water Help Australia Pty Ltd immediately and will only be accepted as warranty rectification works, once a site inspection has been completed, to determine eligibility.
• Site visits to non – eligible claims, maybe charged as a minimum service call of $200.00 inc gst for the first 30 minutes on site plus ongoing labour of $40.00 inc gst per 15 minutes plus parts.
• Warranty works are only valid during “Normal Business Hours” or next available business day.

Product Warranty:

• Products and materials supplied by Hot Water Help Australia Pty Ltd will be covered by manufacturer’s warranty conditions, as provided by the manufacturer.
• Hot Water Help Australia does not accept any responsibility for faulty products or materials.

Refunds:

• Please contact Hot Water Help if you would like a refund. A cancellation fee may apply.